We’re excited to announce that Attensity and HootSuite have teamed up to power engagement and customer intelligence across high-performing Customer Care, Marketing and Customer Experience organizations.
Taking place on July 11th at 1PM EDT/10AM PST Catherine van Zuylen, Vice-President of Corporate Initiatives at Attensity and Kevin O’Brien, Vice-President of Partners at HootSuite will discuss a new engagement solution with world-class analytics for social care and marketing teams.
Agents can quickly find and accurately respond to customers and prospects across Facebook, YouTube, Twitter, Google+, blogs, and communities.
The combination of Attensity + HootSuite allows enterprises to engage and make sense out of what their audience is talking about, who is talking, sentiment, market segments, and campaign/product performance. Teams can interact with customers across a variety of channels, public and private. Combining HootSuite’s legendary ease-of-use with Attensity’s power interface, workflows and advanced reporting capabilities, the front line is empowered to take high-performance engagement to their customers.
Here are some of the things you will learn from the upcoming webinar:
• The unique challenges of keeping up with high-volume, high-impact social media conversations
• Demo for the new Attensity-HootSuite integration showing robust workflow, analytics, reporting, and real-time annotated search results for things like people, locations, times, intent and products to infer context in HootSuite
• Real-world case examples for call centers and marketing organizations
• New trends in social media engagement and how they are transforming decision making across departments
Catherine H. Van Zuylen is a guest contributor to the HootSource blog. As a thought leader on social care, she talks about what gets lost in the many “data” discussions – the people.
Each of these individual communications from customers is a call to action and valuable insight into the minds of the market.
To create a high performing social care center, Catherine shares best practices for organizing an enterprise around customer-centricity and what you can learn from your daily interactions with people.
Then companies are bringing the voice of each individual into enterprise-wide strategic decisions, driving action and increasing revenues.
Join Us For a Webinar on Empowering the Front Line to Improve Your Bottom Line
Want to learn more? Get in touch or join us for our upcoming webinar where we’ll explore sophisticated multi-channel routing, queuing, escalation, and other processes, with the ability for each user to choose between HootSuite’s easy interface or Attensity’s power interface for the full-time social care agent, designed to enforce SLA’s and reduce time-to-answer in high-throughput environments.