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Maximizing Net Promoter Score Value with Natural Language Processing

With sophisticated Natural Language Processing technology, organizations are now truly able to understand the ‘why’ behind their customers’ feedback via Net Promoter Score (NPS) surveys. “I love this company and everything I’ve ever bought from them. Sure the latest release is a little cumbersome and expensive, but their customer service is incredible and my kids …

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FBI to Improve its Analytics Technology Capabilities

Earlier today the Federal Bureau of Investigation’s 9/11 Review Commission released a report on the status of the bureau’s progress since the September 11 attacks with significant emphasis on the agency’s overall analytics capabilities for monitoring threats. The report openly calls for the FBI to improve its analytics technology capabilities (page 6) and specifically stresses …

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