http://blog.attensity.com/2010/05/21/twelpforce-best-buys-social-customer-service-perspective/ Social Media Monitoring, Measurement and SocialCRM - A Business Perspective Fri, 07 Jan 2011 17:21:31 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://blog.attensity.com/2010/05/21/twelpforce-best-buys-social-customer-service-perspective/comment-page-1/#comment-2087 Betsy Hansen Thu, 16 Sep 2010 04:19:46 +0000 http://blog.attensity.com/?p=1623#comment-2087 Great article. I appreciate hearing how organizations and people are finding success in using social tools for customer support. It's interesting to me how many companies are still afraid of taking the risk. It's much more public than the phone but in ways it's not much different. You have to empower your team to make the right choices on interacting with customers. Good stuff. Great article. I appreciate hearing how organizations and people are finding success in using social tools for customer support. It’s interesting to me how many companies are still afraid of taking the risk. It’s much more public than the phone but in ways it’s not much different. You have to empower your team to make the right choices on interacting with customers. Good stuff.

]]> http://blog.attensity.com/2010/05/21/twelpforce-best-buys-social-customer-service-perspective/comment-page-1/#comment-1796 Twelpforce: Best Buy’s Social Customer Service Perspective | Social Marketing Spotlight Sat, 21 Aug 2010 12:57:00 +0000 http://blog.attensity.com/?p=1623#comment-1796 [...] Maria Ogneva interviewed John Bernier of Twelpforce on her inaugural TalkRadio show. [...] [...] Maria Ogneva interviewed John Bernier of Twelpforce on her inaugural TalkRadio show. [...]

]]> http://blog.attensity.com/2010/05/21/twelpforce-best-buys-social-customer-service-perspective/comment-page-1/#comment-978 Chris Carter Mon, 24 May 2010 19:51:58 +0000 http://blog.attensity.com/?p=1623#comment-978 If you really want to do customer service and be human, I'm liking this http://BusinessCard2.com platform. The only reason I mention it is that it beat out Twelpforce for the Social Business Innovation Award and is a rather unique way to manage social customer service. http://fasterfuture.blogspot.com/2010/02/social-business-innovation-awards-jan.html If you really want to do customer service and be human, I’m liking this http://BusinessCard2.com platform. The only reason I mention it is that it beat out Twelpforce for the Social Business Innovation Award and is a rather unique way to manage social customer service. http://fasterfuture.blogspot.com/2010/02/social-business-innovation-awards-jan.html

]]>