Comments on: Walk A Mile In His Shoes http://blog.attensity.com/2010/07/27/walk-a-mile-in-his-shoes-customer-service/ Social Media Monitoring, Measurement and SocialCRM - A Business Perspective Fri, 07 Jan 2011 17:21:31 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Information Development » Blog Archive » Charlie Rose, Customer Service, and the Master Twitter Record http://blog.attensity.com/2010/07/27/walk-a-mile-in-his-shoes-customer-service/comment-page-1/#comment-1568 Information Development » Blog Archive » Charlie Rose, Customer Service, and the Master Twitter Record Mon, 02 Aug 2010 11:12:12 +0000 http://blog.attensity.com/?p=2078#comment-1568 [...] a related and inspired post, Maria Ogneva writes about a future world in which companies and customers are able to efficiently [...] [...] a related and inspired post, Maria Ogneva writes about a future world in which companies and customers are able to efficiently [...]

]]> By: Phil Simon http://blog.attensity.com/2010/07/27/walk-a-mile-in-his-shoes-customer-service/comment-page-1/#comment-1499 Phil Simon Tue, 27 Jul 2010 22:23:16 +0000 http://blog.attensity.com/?p=2078#comment-1499 Oh, to be Mike. It would be worth it to have my order screwed up if a company would handle a situation like this. Perhaps companies will start taking Twitter handles at some point in the future. As I'm reading in Small Giants, a company can't change the fact that a bad experience took place and the customer will tell people about it. They only can change the outcome. Let's hope that more big companies try to do just that. Oh, to be Mike. It would be worth it to have my order screwed up if a company would handle a situation like this. Perhaps companies will start taking Twitter handles at some point in the future.

As I’m reading in Small Giants, a company can’t change the fact that a bad experience took place and the customer will tell people about it. They only can change the outcome.

Let’s hope that more big companies try to do just that.

]]> By: Tweets that mention Walk A Mile In His Shoes | Attensity Blog -- Topsy.com http://blog.attensity.com/2010/07/27/walk-a-mile-in-his-shoes-customer-service/comment-page-1/#comment-1496 Tweets that mention Walk A Mile In His Shoes | Attensity Blog -- Topsy.com Tue, 27 Jul 2010 21:17:12 +0000 http://blog.attensity.com/?p=2078#comment-1496 [...] This post was mentioned on Twitter by Maria Ogneva and Attensity, Attensity. Attensity said: RT @themaria: My post on @attensity on customer service & dangers of data bifurcation Walk A Mile In His Shoes http://bit.ly/bbuCYJ #scr ... [...] [...] This post was mentioned on Twitter by Maria Ogneva and Attensity, Attensity. Attensity said: RT @themaria: My post on @attensity on customer service & dangers of data bifurcation Walk A Mile In His Shoes http://bit.ly/bbuCYJ #scr … [...]

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