Posts by alice

• Social Media Analysis: Is Germany’s Customer Service Really as Bad as People Say?

  March 8th, 2013 Author: Alice Goldstein • No Comments
  Tags:

  Germany is often insulted as being known as the “Service Desert”, referring to the quality of customer service in Germany. But is Germany’s customer service really as bad as people say? Pollsters have repeatedly tried to answer this question via … Continued

• Attensity Honored in Top Company Lists from Both KMWorld and Industry Thought Leader Paul Greenberg

  March 4th, 2013 Author: Alice Goldstein • No Comments
  Tags: award, CRM Watchlist, KMWorld, paul greenberg, social analytics, Social CRM, Social Media

  I’m thrilled to announce that Attensity is once again on KMWorld Magazine’s list for the 100 Companies that Matter in Knowledge Management – for the 10th consecutive year! This is in addition to Attensity being named a three-time winner in … Continued

• Attensity Analyze for Android and iPad Tablet Computers Available as Free Download in App Store and Google Play Store

  December 6th, 2012 Author: Alice Goldstein • No Comments
  Tags: Analyze, App Store, Google Play Store, mobile, mobility, sentiment, Sentiment Analysis, tablet

  I am thrilled to announce the availability of our new Analyze Tablet application for mobile devices as a free download in the App Store and Google Play Store! The new application is a remote client for the Analyze 6.2 SP1 … Continued

• Announcing: New Social Analytics Capabilities in Analyze 6.2 Fed by the Attensity Pipeline

  July 25th, 2012 Author: Alice Goldstein • No Comments
  Tags: Attensity Analyze, Attensity Pipeline, Geo-analysis, Multilingual, real-time data feeds, social analytics

  This month at Attensity, we unveiled new capabilities in Analyze 6.2, our enterprise-class social analytics solution for social media teams, marketers and call centers. These features are fed by the Attensity Pipeline, our real-time annotated social media data feed that … Continued