We’re excited to announce the release of Attensity Respond 6.0, a new release of Attensity’s Respond application designed to address the specific challenges facing the next generation of multi-channel social customer contact centers and marketers in large corporate environments. Respond 6.0 … Continued
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The Perils and Pitfalls of using Social Media for Customer Service
There has been a lot of talk lately about Twitter and where they are going with their ecosystem. As one of the leading providers of Social CRM software, Attensity has had a lot of experience with Twitter, Facebook, Google+ and … Continued
Empowering the Social Ninja
I was talking a couple of days ago to someone about Attensity Respond, our engagement system for the social contact center. We were discussing how Respond makes social teams more productive, giving them more access to information, and optimizing their … Continued
Attensity Wins TMC Social CRM Award
I’m thrilled to announce that Attensity has garnered TMC’s second annual Social CRM Award for Attensity Analyze 6.0! The TMC Social CRM Award honors vendors that have demonstrated innovation, unique capabilities, and significant contributions toward enabling and improving social channel … Continued