When:  Available on demand Cost: Complimentary with Registration Who:  Attensity’s Director of Advanced Analytics, Manya Mayes Why describe only past history when you can use multi-channel Voice of Customer (VOC) feedback to predict what will happen next? Will that customer … Continued

I wrote about using analytics to get more value out of communities and how to use analytics to get to know your customers better.  However, the more I think about it, the more that I see the accuracy of the … Continued