A big thanks to the hundreds of Voice-of-Customer-focused colleagues out there who responded to our survey request a few weeks back! We partnered with thinkJar Founder & Analyst Esteban Kolsky to conduct a Voice of Customer Market Assessment. He is grinding through the results now and we’ll be sharing them with you in a few [...]
Social Media Monitoring, Measurement and SocialCRM – A Business Perspective
Posts by Tamairah Boleyn
And the winner is….
Text Analytics Explained! Free OnDemand Webinar with Attensity Founder and NLP expert
Title: Accuracy Matters — Key Considerations for Choosing a Text Analytics Solution Who: Dr. David Bean, PhD Former Attensity CTO and Founder, and Professor of Linguistics When: OnDemand, at your convenience Cost: Complimentary with Registration Join Attensity co-founder and linguistics pioneer Dr. David Bean, PhD, for this Voice of Customer Text Analytics 101 featuring real [...]
Free On-Demand Webinar – The Real Reasons Why Customers Churn: Analyzing the Voice of the Customer in the Banking Industry
When: Available On-Demand Do you know why banking customers churn? The reasons may surprise you! Which provider has a reputation for the longest lines and who has the best/worst customer service? Don’t miss this opportunity to see Attensity’s new Retail Banking Solution and learn how you can use text analytics to answer these questions for [...]
Free On Demand Webinar: What Social Customers Can Tell You About Your Business – Telecom Industry Focus
What: What Social Customers Can Tell You About Your Business: Real Examples of the Good and The Bad from the Telecom Industry Webinar When: At your convenience Cost: Complimentary with Registration (form below) Recent advances in text analytics have made it possible for companies to analyze unstructured text from customer comments captured in call center [...]
A Date with Attensity
First off, we have a date for the next Attensity User Conference! The last event was not only a success but a lot of fun. This one promises to be even better in downtown San Francisco at the Palace hotel. We’ll share more details as they develop, but please reserve October 26-28 on your calendar [...]
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