This page contains all post tagged with 'customer experience management'

• Customer Experience 2.0 – A Disciplined Blueprint for Execution

  January 6th, 2011 • Author: Lior Arussy • No Comments

  Tags: CEM, Customer Expeirence Mangement, customer experience management, Lior Arrusy, Strativity Group

  We are delighted to present Lior Arussy, President of Strativity Group as a guest blogger for Attensity.  Lior is the author of 5 books on customer experience, employee engagement and experience innovation.  He is an award-winning thought leader that has published over 100 articles including for the Harvard Business Review.  Lior is the founder of [...]

---

• A Look Back at Customer Experience in 2010

  December 15th, 2010 • Author: Michelle de Haaff • 1 Comment

  Tags: 2010, customer experience management

  As I spend long hours on e-commerce sites to finish my holiday shopping, I’ve been reminded of what a year of change 2010 has been for companies looking to improve the customer experience. Two key developments that had been simmering for the last few years reached boiling point: 1.      Social media for customer service overtakes [...]

---

• Engage With Attensity Engage

  August 25th, 2010 • Author: Maria Ogneva • 11 Comments

  Tags: Attensity Engage, conference, customer experience management, Social CRM, Social Media

  Here at Attensity, our mantra is to help companies like you make sense of and act on information produced by your customers and about your customers. Effective analysis can help you turn data into actionable insights and shortening the path from listening to action; in the increasingly noisy and voluminous world of social media, it’s [...]

---

• Putting The Experience In Customer Experience

  August 9th, 2010 • Author: Maria Ogneva • 29 Comments

  Tags: CEM, Customer Experience, customer experience management, Customer Service, SCRM, Social CRM

  There’s been a lot of talk lately about Social CRM,CEM (customer relationship management) and other M’s. I think M, which stands for management, is a bit of a misnomer, because we aren’t really managing our customers as much as we are collaborating with them, peer-to-peer, shoulder-to-shoulder vs. the top-down and inside-out approach of yesteyear. Management [...]

---