This page contains all post tagged with 'social business'

• Attensity and Capgemini to Host Social Media Management Webinar

  December 12th, 2011 • Author: Rebecca MacDonald • No Comments

  Tags: capgemini, social analytics, social business, Social CRM, social media analysis, social media monitoring

  Capgemini VP of BPO Customer Operations to Deliver Strategies for Analyzing and Acting on Social Customer Feedback Earlier this year, Attensity announced a strategic relationship with Capgemini Group, one of the world’s foremost providers of consulting, technology and outsourcing services. This Thursday, December 15th, Capgemini and Attensity will host a complimentary webinar on Capgemini’s Social Media [...]

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• Social Media in Latin America

  August 15th, 2011 • Author: Michelle de Haaff • No Comments

  Tags: social business, Social CRM, social customer service, social marketing, social media monitoring

  I am on vacation in Costa Rica!  But I can’t get away from thinking about one of my passions – the amazingly rapid and widespread adoption of social media as both a communication source and marketing tool.  For one thing, in this heavily toured country – Facebook “likes” and positive reviews on sites like TripAdvisor are golden [...]

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• The Six Stages of Social Customer

  October 5th, 2010 • Author: Maria Ogneva • 2 Comments

  Tags: social business, Social Media Engagement, social media listening

  The Social Customer is not a figment of your imagination; she’s here kicking social media butt and taking names. She wants to engage with you, the brand, but only when appropriate and convenient for her. Just because you are listening, does not mean that she wants to talk. Tools like Attensity Respond For Social Media [...]

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• Introduction To The Social Customer And Social CRM [Webinar-on-demand]

  August 6th, 2010 • Author: Maria Ogneva • 34 Comments

  Tags: social business, Social CRM, social customer, webinar

  Update:  Enjoy this  recorded panel discussion with Chess Media Group’s Jacob Morgan,  Comity Technology Advisors’ Mitch Lieberman, and Attensity’s Maria Ogneva A little while ago, we co-produced a whitepaper cals led “Introducing the Social Customer” with Chess Media Group. This whitepaper aims to do exactly that: introduce the social customer and the disruptive effect that she has had [...]

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• Are We Listening Up The Wrong Tree?

  July 15th, 2010 • Author: Maria Ogneva • 9 Comments

  Tags: social business, social customer, social media advanced analytics, social media analysis, social media monitoring

  I love social media, and I love making sense of things. It was only natural that I was trying to monitor and make sense of the social web even before I got hired by the company formerly known as Biz360. Needless to say, now I can monitor a lot more sources and find a lot [...]

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