This page contains all post tagged with 'Social CRM'

• Customer Experience Trends and Predictions for 2012

  January 3rd, 2012 • Author: Rebecca MacDonald • No Comments

  Tags: 2012 predictions, Customer Experience, social analytics, Social CRM, social media research, Voice of the Customer

  Happy New Year! As we kick off 2012, we wanted to take some time to reflect on the biggest trends that shaped the market for Customer Experience Management in 2011, and make a few predictions for the coming year. Here are some of our thoughts and observations, based on Attensity’s work with our customers – [...]

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• Attensity and Capgemini to Host Social Media Management Webinar

  December 12th, 2011 • Author: Rebecca MacDonald • No Comments

  Tags: capgemini, social analytics, social business, Social CRM, social media analysis, social media monitoring

  Capgemini VP of BPO Customer Operations to Deliver Strategies for Analyzing and Acting on Social Customer Feedback Earlier this year, Attensity announced a strategic relationship with Capgemini Group, one of the world’s foremost providers of consulting, technology and outsourcing services. This Thursday, December 15th, Capgemini and Attensity will host a complimentary webinar on Capgemini’s Social Media [...]

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• Attensity’s Hospitality Industry Webinar

  November 28th, 2011 • Author: Rebecca MacDonald • No Comments

  Tags: Customer Experience, Hospitality Analytics, Social CRM, social media measurement, Text Analytics, Voice of the Customer

  Hotel property managers know there is a direct link between the guest experience and the success of a hotel property, and most encourage their customers to provide feedback through surveys. However, today’s social customers are also sharing that feedback more widely through social networks, online review sites, communities and forums. This Wednesday, join James Purchase, Senior [...]

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• Meet the Attensity Team at these Upcoming Events

  November 1st, 2011 • Author: Rebecca MacDonald • No Comments

  Tags: sentiment analysis symposium, social analytics, Social CRM, Text Analytics, Text Analytics Summit, Voice of the Customer

  Attensity is excited to be sponsoring two upcoming events here in our back yard in Silicon Valley. Both events are happening  the same week, so if you’re in the area please stop by and say hello, meet the Attensity team, and see the latest developments and future directions in today’s hottest technology trends including Social [...]

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• Social Customer Thought Leadership Strategies

  October 17th, 2011 • Author: Rebecca MacDonald • No Comments

  Tags: Sentiment Analysis, Social CRM, social media analysis, social media research, Voice of the Customer

  Earlier this year, Attensity was proud to be recognized by Gartner, Inc. in the “Visionaries” quadrant of its “Magic Quadrant for Social CRM” report. We also received a CRM Rising Star award from CRM Magazine. At Attensity, we recognize that large enterprise organizations need more than software to make their social customer initiatives successful. They [...]

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