This page contains all post tagged with 'social media management'

• Integrating Social Media into Your Business Processes

  August 2nd, 2011 • Author: Rebecca MacDonald • No Comments

  Tags: Brown-Forman, business process outsourcing, capgemini, customer analytics, social analytics, Social CRM, social insight into action, social media management

  We here at Attensity are basking in the reflected glow from the media coverage of Capgemini’s recent announcement of its new Social Media Management (SMM) service. The announcement, which introduced Attensity as Capgemini’s technology partner as part of their BPO service and Systems Integration practice, was covered by BusinessWeek, the Financial Times, B2B Magazine and [...]

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• Hiring A Social Media Manager

  August 27th, 2010 • Author: Maria Ogneva • 62 Comments

  Tags: community management, social media management, social media manager

  I think we can all agree by now that social media is here to stay. As such, the importance of formulating a social media strategy, executing on it, educating and aligning the whole organization, is paramount. This is why your social media manager / director is going to be a crucial hire. Someone asked me [...]

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• The Evolving Role Of Community And Social Media Managers

  May 10th, 2010 • Author: Maria Ogneva • 19 Comments

  Tags: community management, Social Media, social media management, social media marketing, social media monitoring

  Community management is not new. People have been managing communities since communities and user groups were first created. Someone has always had to make sure that the community or user group is humming along like a well-oiled machine. The fast spread of social media has changed the role of a community manager, and has created [...]

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